How do I get help or contact the Onfit team?
Whether you have a question about your course, need help with an assessment, or want to sort out an admin matter, our team is here to support you. Here's how to reach us.
Book a support call
Our booking system is available for education, admin, and sales enquiries, including evenings and weekends.
To book a call:
- Visit onfit.edu.au/contact-us
- Enter your contact details
- Select the relevant support type (e.g. "Education Support") and your course
- Choose a date and time that suits you
- Briefly describe what you'd like to discuss
- You'll receive a confirmation email with your appointment details
- An Onfit trainer or assessor will call you at the scheduled time
Bookings are in 20-minute slots and are available up until 6:30pm AEST, including evenings and weekends. Students who book through the system are given priority over email enquiries.
Screen share sessions, Zoom assessment sessions, and phone call assessments can also be booked through the same system.
Contact us by phone
Call 1300 557 637 to speak with our team during business hours.
You'll be asked to confirm the department you'd like to speak with.
- For learning, support and assessment questions, please select 'Education'
- For course timeline, certificate issuance or financial questions, please select 'Administration'
Contact us by email
For less urgent queries, you can reach our teams by email. Responses are typically provided within 24–48 hours on business days.
| Query type | |
|---|---|
| Course content, assessments, or study support | education@onfit.edu.au |
| Admin, fees, payment plans, or technical support | admin@onfit.edu.au |
When is the team available?
Onfit is closed on national Australian public holidays. Reduced staffing may apply on state-based public holidays. Additional closures between Christmas Day and New Year's Day may also apply.